SHIPPING INFO/TERMS & CONDITIONS
ELAKFORM collaborates with Klarna. We use Klarna Checkout which makes it easy, flexible and secure for you to shop online. Via Klarna Checkout we offer the following payment methods: Invoice, Partial payment and Direct payment
In order to be able to offer you Klarna’s payment methods, we may at the checkout share your personal information in the form of contact information and order information with Klarna, so that Klarna can assess whether you can choose the payment methods, and to adapt them for you. Your personal data that is shared is processed according to Klarna’s own data protection information.
SHIPPING AND DELIVERY METHOD
Free shipping within Sweden, for orders from other countries, contact email@example.com
Your order is sent as a package with Postnord / UPS or a similar freight forwarder depending on weight and size. If the goods are sent as a package, the consignment receives a package number which is used to show where the package is in the mail handling. You can track packages on each forwarder’s website.
PICK-UP IN STORE
You can also choose to pick up your order from our showroom on Klostergatan 9 in Växjö. The order is available for pick up immediately after order confirmation. If you wish to return or exchange an item, you can do so directly in showroom. Good for both you and the environment!
Ordered products are sent within 7 days. The delivery time for ordered goods is about 7-14 working days (within Sweden).
Longer delivery times than stated may occur during periods when we have a high load due to high order intake.
FEE FOR UNRELEASED PACKAGES
In the case of unredeemed packages, we charge a fee of SEK 395 (incl. VAT) to cover the fees that arise in connection with the package being returned to us.
TRANSPORT DAMAGED GOODS
If an item is damaged during transport, the damage must be reported to the forwarder immediately.
You also contact us (firstname.lastname@example.org) for a complaint as we are responsible for the deliveries arriving to you in good condition.
RESTRICTIONS OF OWNERSHIP
All goods you ordered are ELAKFORM’s property until full payment is received by us.
RIGHT OF WITHDRAWAL
When buying in our online store or by phone, the Distance Trading Act applies. This means that you as a customer have the right to cancel your purchase within 14 days. The withdrawal period begins to run from the day the customer has received the product.
The product must be in as good a condition as when you received it, ie unused and undamaged. The product must be packed in original packaging.
Refunds are normally made within 1-5 working days, but no later than within 30 days, after we have received and approved the return. Refund of the order amount is made after approved return. ELAKFORM is not responsible for any transport damage during return shipping, therefore send your return well packaged.
When buying an item that is specially manufactured / ordered or otherwise adapted for you, the right of withdrawal does not apply. This can be, for example, a chair or stool in a special color that is made just for you.
To complain about a faulty or defective item, please contact us immediately. If we cannot replace you with a new item, we will make a refund to you when we have received the defective item in return. For return of defective goods, we send a consignment note with paid postage.
In the event of a complaint, the customer must contact ELAKFORM via e-mail (email@example.com) and state the order number and reason for the complaint.
COLORS AND PICTURES
We strive to reproduce colors and textures on our products as accurately as possible, but we can not guarantee that the images displayed in the webshop accurately reflect reality. How e.g. colors reproduced depend i.a. on your computer, monitor settings, etc.
An event such as outside ELAKFORM’s control, which could not reasonably have been foreseen, shall be attributed to force majeure, which means that ELAKFORM is released from its obligations to fulfill concluded agreements.
ELAKFORM reserves the right to change all information without prior notice. In the event of a final sale or if a sale object has expired, ELAKFORM has the right to cancel the purchase and refund any amounts paid in advance.
If you are under 18 years of age, you must have a parent’s permission to order from us.
All attempted to fraud is reported to the police. ELAKFORM reserves the right to cancel a purchase if fraud is suspected.